FAQs

HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into to your Metin account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

HOW DO I ACTIVATE MY ACCOUNT?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at customerservices@metin.co.uk

HOW CAN I TRACK MY ORDERS & PAYMENT?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from Royal Mail.

 

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Customers who ship their orders within United Kingdom should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

WHAT IS THE ACCUMULATED DELIVERY FEE FOR? HOW MUCH IS THE HANDLING FEE?

The flat-rate handling fee is £5.99 any additional cost dependent on where the shipment is to will be calculated at checkout automatically.

Handling fee covers the delivery of product and all logistics cost to support the purchase service.

HOW DO YOU SHIP MY ORDERS?

All your orders are sent via Royal Mail or other tracked parcel services.

HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to metin.co.uk system for your order.

It's fast, easy & secure.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept Credit/Debit cards and Paypal payments.

CAN I PAY USING CREDIT/DEBIT CARD?

Yes! All you need to do is enter your details into our secure payment system on our website and make the payment through there.

. No membership account needed.

WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?

Product delivery will only happen if the order is fulfilled and paid in full. To ensure that you get your desired product, it is recommended that you make your payment immediately.

WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your D.O.N (Delivery Order Number) to us at customerservices@metin.co.uk.

We regret to inform you that no refunds will be given for orders that fall under the below categories.

  1. In the event of damaged products received, we will require photo proof of the affected products and your D.O.N (Delivery Order Number) in order for us to investigate and review before a decision is made to re-send the product to you at no cost, subject to availability. In light of this, any product that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at customerservices@metin.co.uk
  2. In the event of lost mail, we will try to locate the delivery and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/WRONG Product?

We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your D.O.N (Delivery Order Number) to us at customerservices@metin.co.uk.

We regret to inform you that no refunds will be given for orders that fall under the below categories.

  1. In the event that the product you've received is unsatisfactory in any way you perceive, we will require photo proof of the product and your D.O.N (Delivery Order Number) as well and you may be required to send us back the product for close inspection and review before a decision is made to re-send a new product to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.
  2. In the event that you've received the wrong product, we will require photo proof of the wrongly sent product and D.O.N (Delivery Order) and after reviewing, we'll re-send the correct product to you at no cost, subject to availability. Please contact customer services at customerservices@metin.co.uk and an agent will take you through the necessary steps. 

I AM HAVING PROBLEMS ACCESSING METIN. SOME OF THE PAGES LOOK WEIRD. AM I USING THE RIGHT BROWSER?

As Metin uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Metin:

  1. Microsoft Internet Explorer Version 10 onwards.
  1. Mozilla Firefox Version 10 onwards.
  1. Google Chrome Version 12 onwards.

In addition, please ensure that your Javascript and Cookie is enabled on your browser.